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RETURN POLICY
**Return Policy**
At WiseAlek, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.
**30-Day Return Policy**
We offer a 30-day return policy, which means you have 30 days from the date of purchase to initiate a return for eligible items. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.
**Returns Process**
1. Contact Customer Support: To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email at services@wisealek.com
2. Provide Order Details: When contacting us, please provide your order number, a description of the item you want to return, and the reason for the return.
3. Return Authorization: Our customer support team will guide you through the return authorization process. You may receive a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
4. Pack and Ship: Carefully pack the item in its original packaging, including all accessories and documentation. Ensure the RMA number is clearly marked on the package. You are responsible for the return shipping costs.
**Refund or Exchange**
Once we receive your returned item and inspect it, we will notify you of the status of your return. If your return is approved, you can choose between a refund or an exchange for a similar item. Refunds will be processed within 7 business days and will be credited to the original payment method.
**Damaged or Defective Items**
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.
**Contact Us**
If you have any questions about our return policy or need assistance with a return, please contact our customer support team:
Email: services@wisealek.com
Thank you for shopping with WiseAlek. We appreciate your business and strive to make your shopping experience enjoyable.
Please contact us
Email: services@wisealek.com
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .